Thank you for shopping at The Lilfinger. We strive to provide you with the best quality products and excellent customer service. However, we understand that there may be instances where you need to return or cancel your order. Please read the following information regarding our Returns & Cancellation policy:

Returns Policy:

1. Eligibility for Returns:
– Products eligible for return must be unused, undamaged, and in their original packaging.
– Returns must be initiated within 15 days of the delivery date.
– Personalized or custom-made items cannot be returned unless they are defective or damaged.

2. Return Process:
– To initiate a return, please contact our customer support team at support@lilfingers.com or call us at +91 9560021796.
– Provide your order details, including the order number, item(s) to be returned, and the reason for return.
– Our customer support team will guide you through the return process and provide you with a return authorization.
– Please ensure that the item(s) being returned are securely packaged to avoid any damage during transit.

3. Return Shipping:
– The customer is responsible for the shipping costs associated with the return unless the item is defective or damaged.
– We recommend using a reliable shipping service with tracking to ensure the safe return of the item(s).
– Once we receive the returned item(s) and verify their condition, we will process the refund.

4. Refunds:
– Refunds will be processed within 7 business days after receiving the returned item(s).
– The refund will be issued to the original payment method used during the purchase.
– Please note that shipping charges, if any, are non-refundable.

Cancellation Policy:

1. Order Cancellation:
– Orders can be canceled within 24 hours of placement, provided they have not been shipped.
– To cancel an order, please contact our customer support team immediately at support@lilfingers.com or call us at +91 9560021796.
– Once the order has been shipped, it cannot be canceled. In such cases, you may follow our Returns Policy.

2. Refunds for Canceled Orders:
– If your order is canceled before it has been shipped, a full refund will be issued to the original payment method within 7 business days.

Contact Us:
If you have any further questions or require assistance regarding returns or cancellations, please feel free to reach out to us:

Website: www.thelilfingers.com
Email: support@lilfingers.com
Phone: +91 9560021796

Address:
Plot no. 6 New BNT Complex,
Bengal Suiting Compound, Inder Colony,
Sector 31, Faridabad, Haryana 121003

Please note that our Returns & Cancellation policy is subject to change without prior notice. We recommend reviewing this page periodically for any updates or modifications.